Investor Services

Using Diamond, our proprietary fund administration system, we record fund share registries, maintain investor account information, and process investor transactions. Diamond supports unitized funds, partnership accounting, series funds, funds with common commission structures, and funds distributed across multiple regulatory frameworks, and funds domiciled in Canada, the USA, or offshore. Our clients have online view and reporting access to this information in real time via Diamond Connect.

Our trust accounting team opens and administers bank accounts for your funds, processing investor subscriptions and redemptions, payments to dealer and intermediaries, distribution or dividend payments, invoice and expense payments, and commission payments to advisors and sales reps.

We have a call centre and support team that will handle inquiries and communications to and from dealer back offices. We have a database of dealer and advisor contacts and offer web-based electronic account inquiry for Fundserv clients on the Myserv network.

We prepare and distribute investor trade confirmations, statements, and performance reports designed to meet regulatory requirements. We issue capital call letters in standard or ILPA format, prepare and distribute investor tax slips, and can assist with other regulator or ad-hoc communications.

We offer other services and reporting to reduce the administrative burden from our clients including AML monitoring – if you require a specific service, just let us know.